Do you deliver and set up?
In Santa Cruz County… yes! Santa Cruz Beach Bounce will deliver and set up each bounce unit and all your rental equipment and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes. This service is included in your rental cost. If you are outside our service area but still close by, a $15 service charge will apply.

What kind of power is required?
Our bounce units use a standard 110 household outlet. The bounce house should be no further than 100 feet from the power source. We supply all the necessary extension cord and it’s always best if the bounce house is the only thing plugged into the outlet.

What kind of surface do you need for a bounce house?
The best surface is a level grassy area. We can also set up on concrete or asphalt. For safety reasons and for the protection of the equipment we can not set up the bounce unit on the beach, near water or on rough or rocky surfaces. We will ask you about your surface when you make your reservation.

How much room do I need to set up a bounce house?
Our units are either 13’ x 13’ or 15’ x 15’. Ideally, we’d like an area that allows for 2 feet of clearance around the entire unit and a vertical clearance of 18 feet. Be sure to be clear of tree limbs, power lines, pools and other hazardous obstacles.

Are bounce houses safe?
Yes. Our bounce houses are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules are being followed and that someone is always there to assist children entering and exiting the bounce house. All of our bounce houses are covered for weather protection (direct sun & light rain) and they have netting on all four sides to allow for great visibility and air circulation.

Are you insured?
Yes, we carry full liability insurance. We also require all individuals and companies that rent from Santa Cruz Beach Bounce to sign a liability waiver prior to set up. We CANNOT set up your bounce house until the liability waiver is signed by an authorized adult.

Is there a deposit required to reserve equipment?
No. We will collect payment in full either in cash or check only on the day of the party. Sorry, no credit cards.

Can I have my party at a park?
Yes, bounce houses are great for parks! It is a requirement for city and county parks to provide an insurance certificate and Santa Cruz Beach Bounce is on record with most of the common city and county parks that allow bounce houses. If you are planning a party in a local park, please check with the proper agencies to obtain reservations. If your event is on private property and requires an additionally insured certificate, please make arrangements with us at least one week prior to the event. There is usually no charge for this but we do need at least one week’s notice to accomplish the task. Also, check to see if electricity will be available. If not, we can arrange for a generator for an additional charge.

What if I have to cancel?
No problem. However, we would appreciate as much notice as possible so we have a chance to rent your bounce house to someone else; we usually have a waiting list.

What if it rains or it’s really windy?
Santa Cruz Beach Bounce reserves the right to cancel a reservation due to heavy rains or high winds (over 25 mph). In the event that we cancel a reservation due to weather conditions, there is no penalty to you. We will call you a minimum of one day prior to your party to confirm your reservation and you will have the option to cancel your order at that time. If you decide to proceed with your order in inclement weather conditions and the unit is delivered, there will be no refunds should the weather conditions persist or worsen.

Have a different question? Call us at (831) 239-6316 or email us.

Birthdays ~ Carnivals ~ Corporate Events ~ Youth Mixers ~ Fundraisers